FREQUENTLY ASKED QUESTIONS
We would like to thank you for all of your questions. Also, we thank you for your continued support. For your convenience, here are some questions we receive on a regular basis. I hope that you find the answers satisfactory and, as always, we look forward to hearing from you!
We want you to be happy with every purchase so that we can maintain a great relationship with you, the customer. Please feel free to contact us at anytime with comments or questions!
Q: Do you guarantee that your products are authentic and free of diversion?
A: Absolutely! Everything at Lotion Source is 100% Guaranteed Authentic. We carry only the finest products available and we stand behind every purchase. Our buyers deal directly with manufacturers and suppliers so there is no chance of receiving questionable or diverted products. We strive to be the one store online that you will return to over and over again for safe, secure and economical shopping. Our business depends on your satisfaction with every purchase. If our customers didn't keep coming back, we wouldn't be able to keep the doors open!
Q: Should I buy from you or my local salon?
A: Salons make their income in many ways. They offer you great services, great locations and hopefully a great selection of products that you can hold in your hand before you purchase. Lotion Source is able to offer somewhat less personal experience but with a much larger selection, detailed products descriptions and much lower prices. We have found that customers who go to a salon and find a product they like will indeed purchase it at the salon. Sometimes you may not find the products you are looking for at your local salon and find it convenient to shop with us and receive it in 2 or 3 days in the mail. Just as there are many ways to buy books, shoes or rent movies, there ought to be more than one way to buy beauty and tanning products. Either way you will still go to your local salon for their great services. We strive to have a positive relationship with salons while offering a different option for purchasing products. There is plenty of room for everyone to offer customers the shopping experience that they desire.
Q: There seems to be a lot of lotion type websites out there, what is the difference between you the others?
A: While there are many websites out there offering lotions, there are some very distinct differences. The difference is in the quality and prices of the products, the professionalism of the business and it's services and practices. It's important to find a source for your lotions that is honest about their product sources. Our lotions come straight from the factories they are made in and our turnover is fast. We have a proven track record for safe online shopping. Your satisfaction is our number one priority.
Q: Why should I choose you over other websites?
A: Shopping online should be an enjoyable experience that saves you time and money. A well designed online retail establishment should provide you with not only quality products but quality information so that you as a consumer can make informed choices when you shop. Extremely fast and attentive service is a hallmark of our business here at Lotion Source. Unfortunately, not all e-commerce websites are created equal when it comes to selection, service and quality. Even big name websites often offer products that actually ship to you from small unknown sellers. We guarantee everything we sell and you can shop with confidence when you shop at Lotion Source.
Q: How fast will I receive my order?
A: Our customers are routinely shocked at how fast they receive their orders, as you can see on our comments page. We maintain a staff of highly trained shipping professionals and a fast order management system that will process your order quickly. We pack and ship our orders the day you order it in most cases. Orders that come in late in the day are shipped the next morning. Most of our domestic packages are shipped USPS Priority Mail which means you will usually receive your order in 2 business days. The standard delivery time among our competition is 6-14 days, unless you pay extra, that's just too long.
Q: Why are your prices so much less than other retailers?
A: Thanks to your continued support and patronage we are able to maintain a high volume of sales. This allows us to purchase well and to pass on the savings to you. Also, we maintain a central location and sell online rather than carry the overhead of a chain of brick and mortar stores, this also is a great savings that we can pass on to you.
Q: How new are your products?
A: The products we carry are new and direct from the factory. They do not go through a distribution network and sit in various warehouses and stockrooms before landing on the shelves, where they sit until purchased. Our stock comes straight from the manufacturers and then straight to you. Because of this fast turnover, you will usually get newer products from us than you can find in any store. However, this is not the case with all e-commerce lotion sites. We have seen websites out there selling products that were discontinued years ago. These must be clearinghouses of unsold products from years past. When you order from Lotion Source you can rest assured that your products will be fresh and of the highest quality.
Q: Is it safe to order online from you?
A: It doesn't get any safer. Your security concerns are very important to us at Lotion Source. Our checkout process is very secure technology to process your credit card information. In fact, we don't keep your credit card information on file once your transaction is finished. Other companies may not take such precautions. In today's world, you don't want your name and credit card information on file in someone's backroom, college dorm, or garage, which is where some websites are based. You will feel much better ordering from a reputable business with proper business security protocols. We will always do everything possible to merit the confidence you place in us.
Q: Is it safe to order online at all?
A: Statistics show that it is more safe to order online with a reputable company that takes proper security measures than it is to hand a stranger your credit card at at a retail establishment or restaurant. The news often reports how credit card numbers are stolen by small card swipers hidden in pockets or even connected to the front of a gas pump or ATM machine. We don't even keep your credit card number on file after a purchase is made. With over 6 years in the business we are proud of our perfect information safety record.
Q: Why was there extra bottles of lotion in my package?
A: We often include new products for you to try in your order. This is our way of saying "thank you" for shopping with us. Also, it's a great way for you to try something to see if you like it ordering it.
As always, we thank you for your continued support and patronage.