Returns & Refunds
Our Return Policy
Every effort is made to get your package to you in perfect condition and in a timely manner. All sales are considered final at time of purchase, exceptions are as follows: All returns, refunds, and/or claims must be requested within 15 days of shipment and must meet the following guidelines or we will not be able to process them.
If what you received is not what you ordered as stated on the invoice, contact us and we will make arrangements to quickly replace the received item with the invoiced item. Please keep the packaging and contact us right away.
Lotion Source does not offer any guarantee on closeout and/or clearance items. We do not take exchanges on closeout and/or clearance items. If your closeout and/or clearance item is damaged in shipping we will replace it if we have that item available when you contact us, otherwise a store credit will be issued.
Refunds & Exchanges
If a you wish to return a product and exchange it for another item you may do so within 15 days of the shipping date so long as the product is unopened and unused per inspection upon return & the product is undamaged upon arrival at our warehouse. There is a 15% restocking fee on returned items which will be deducted from your credit. Lotion Source is not responsible for products damaged in return shipping. Once received and processed you will have a store credit or in the case of an exchange we will issue a request to you for the cost of shipping the exchanged item.
If you return an item for any other reason for credit, the original shipping charges will not be refunded because the item was shipped to you, however, we will issue a credit for the cost of the item returned.
If a package is received with damaged products, please make a list of the products that were damaged. Keep all original packaging and take a picture of the damage that can be emailed to us for processing. We will file a claim with the carrier and issue a replacement.
E-mail us using the form below let them know what happened; don't forget to include your order number and contact information.